RETURN & REFUND POLICY
Return & Refund Policy – LEBAR TALAM
Last updated: 27th Jan 2026
This policy explains when a return and/or refund may be considered.
1. Digital Products / PJJ (Group Access, Videos, Notes, Recipes)
Due to the nature of digital products, refunds are not provided once the access link has been delivered and/or access has been granted, except in the limited cases below.
Refunds may be considered for:
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Duplicate charges for the same order (e.g., double payment)
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Payment successful but access link/service delivery not provided, and we are unable to resolve the issue within [72 hours] after receiving complete information from you (Order Number, proof of payment if needed, and the account used to request access)
Refunds will not be provided for:
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Change of mind after purchase
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Failure to provide correct information (wrong phone/email/Facebook account) that causes verification delays
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Delays due to incomplete join request information (e.g., missing Order Number)
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Cases where you have already received the join link and/or gained access to the group/materials
2. How to Request a Refund Review
Please contact us with:
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Order Number
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Buyer name & phone number
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Issue details + screenshots (if applicable)
Email: ctrogcakes@gmail.com
WhatsApp: 60167366900
3. Refund Processing Time
If approved, refunds will be processed to the original payment method. Processing time typically takes [7–14 business days], depending on the payment provider/bank.